Terms of use

Acerto is a document extraction and invoice reconciliation service operated by Connective Solutions. Customers are responsible for making sure their users are authorized to upload, review, approve, export, and manage documents in Acerto.

• Customers retain ownership of documents and business data they upload to Acerto.
• Customers must have the right to upload and process the documents they provide.
• Acerto uses customer data to provide, secure, support, and improve the service.
• Acerto does not sell customer data or share it with other customers.

Additional data-use details are available in the Privacy summary and Data & AI FAQ.

Acerto uses AI to suggest extracted fields, matches, and document classifications. AI output can be incomplete or incorrect, especially when source documents are unclear, incomplete, handwritten, low quality, or inconsistent.

Acerto does not make payment decisions automatically. Customer users are responsible for reviewing and approving reconciliation decisions before using them for payment, accounting, reporting, or other business purposes.

• Users must keep login credentials secure.
• Administrators are responsible for inviting, removing, and assigning roles to users.
• Customers should remove access promptly when a user leaves or no longer needs Acerto.

Acerto depends on hosted infrastructure and third-party services for authentication, storage, hosting, monitoring, and AI extraction. Connective Solutions works to keep the service reliable, but availability, support response times, and any service credits should be defined in the customer's signed agreement.

Customers can request export, deletion, or offboarding through their Acerto representative. Data deletion may be subject to operational, security, backup, legal, or billing retention requirements.