Terms of service

Acerto is a business tool. You may use the Service only on behalf of an organization and only for business purposes, not for personal or household use. Anyone using the Service must be at least 18 years old. If you accept these Terms for an organization, you confirm you have authority to bind it. If you use the Service as an invited user without authority to bind your organization, you agree personally to comply with these Terms when using the Service, and your organization remains responsible for your use.

Access to Acerto is provisioned by us or by your organization's administrators. You are responsible for keeping login credentials confidential and for all activity under your organization's accounts. Administrators are responsible for inviting users, assigning appropriate roles, and removing access promptly when someone leaves or no longer needs the Service. Individual credentials must not be shared. Tell us promptly at support@connectivesolutions.ai if you suspect unauthorized access.

You own the documents and business data your organization uploads or enters into the Service, and the data the Service extracts from them (“Customer Content”). You grant us a non-exclusive, worldwide license to host, copy, transmit, process, display, and create extracted and derived data from Customer Content, solely as needed to provide, secure, and support the Service and as your organization directs.

You are responsible for Customer Content. You confirm that your organization has the rights and permissions needed to upload and process the documents it provides, including any personal information that appears on them.

The Service uses third-party AI models to read documents and suggest extracted fields, matches, and classifications. AI output can be incorrect, incomplete, or misread, especially when source documents are unclear, low quality, handwritten, or inconsistent.

AI output is a suggestion, not a decision, and not advice. You must review AI-assisted output before relying on it. The Service never approves records, marks anything paid, or moves money on its own; those actions are taken by your users.

You are solely responsible for payment, accounting, tax, reporting, and other business decisions made using the Service, and for keeping any records your business or the law requires. Acerto is not an accounting, tax, legal, or financial advisor, is not a payment processor, and does not connect to bank accounts or initiate transfers.

You agree not to:

• use the Service in violation of applicable law, or upload content that is unlawful or that you do not have the right to use;
• upload malware or anything designed to disrupt or damage the Service;
• probe, breach, or circumvent security or access controls, or attempt to access another organization's data;
• copy, resell, sublicense, or make the Service available to anyone outside your organization;
• reverse engineer the Service except where the law allows it despite this restriction, or use the Service to build a competing product;
• interfere with the Service's operation, including by placing unreasonable load on it;
• upload categories of sensitive personal information that reconciliation documents do not require (for example medical records or scans of government identity documents).

We may suspend access or remove content where reasonably needed to protect the Service, other customers, or to comply with law. Where practicable, we will tell you first.

If fees apply to your organization, they are set out in a written agreement, order form, or invoice between us. Unless agreed otherwise, fees are due as invoiced and exclude taxes; you are responsible for applicable taxes other than taxes on our income. We may suspend the Service for overdue amounts after reasonable notice. If your organization uses the Service without agreed fees (for example during a pilot), we may introduce or change fees with at least 30 days' notice.

We and our licensors own the Service, including all software, designs, and know-how. These Terms give you a right to use the Service; they do not transfer any ownership. If you send us feedback or suggestions, we may use them without restriction or obligation.

We may create and use aggregated or de-identified data derived from the Service, including from Customer Content, to operate, improve, and develop our products and services. We will not disclose aggregated or de-identified data in a form that identifies your organization, your users, or your business partners, or that can reasonably be used to identify them.

We treat Customer Content as your confidential information. We use it only to provide, secure, and support the Service, we do not sell it, and we do not share it with other customers. We may disclose it where required by law; where the law allows, we will notify you first. Each party will protect the other's non-public information with reasonable care.

The Service runs on third-party infrastructure and AI providers, described in our Privacy policy. We select and manage these providers and remain responsible to you for the Service, but we do not control the internet or guarantee third-party networks.

We work to keep the Service available, reliable, and secure, but unless a signed agreement says otherwise, the Service is provided without an uptime guarantee or committed support response times. Maintenance may cause short interruptions. The Service will evolve: we may add, change, or remove features. If a change materially reduces core functionality your organization pays for, we will give reasonable advance notice where practicable.

You may stop using the Service and request offboarding at any time. Either party may terminate for a material breach that is not fixed within 30 days of written notice. We may suspend access immediately where needed for security, legal compliance, or non-payment, and will restore access once the issue is resolved.

After termination, you have 30 days to request an export of your documents and data, and we will provide a reasonable export. After that window, we will delete or de-identify Customer Content within a reasonable period, generally within 90 days, except for copies in encrypted backups (which are removed on a rolling schedule) and records we must keep for legal, security, or billing purposes. Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers, liability limits, and indemnity) survive.

The Service is provided “as is” and “as available”. To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-assisted output will be accurate or complete.

To the fullest extent allowed by law:

• neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and
• our total liability for all claims arising out of or relating to the Service is limited to the amounts your organization paid us for the Service in the 12 months before the event giving rise to the claim, or 100 US dollars if your organization has paid nothing.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud or willful misconduct. Nothing in these Terms makes us responsible for payment, accounting, or business decisions your organization makes.

You will defend and indemnify us against third-party claims arising from Customer Content, or from use of the Service in violation of these Terms or applicable law, except to the extent the claim is caused by our breach of these Terms.

We may update these Terms as the Service evolves. For material changes, we will give notice in the app or by email at least 30 days before they take effect where practicable. Continued use after the effective date means your organization accepts the updated Terms. A signed agreement still controls over any conflicting update.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of laws rules, and disputes will be resolved in the state or federal courts located in Pennsylvania, except where applicable law requires otherwise. Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to an affiliate or in connection with a merger or sale of your business; we may assign them to an affiliate or successor. If any part of these Terms is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.

These Terms, any signed agreement or order form, and the Privacy policy make up the entire agreement between us about the Service. If documents conflict, the order of precedence is: signed agreement, then order form, then these Terms.

Questions about these Terms: support@connectivesolutions.ai.